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Terms and Conditions

Please review all of the Terms and Conditions below. Your use of our website, and/or an order placed with our company is in accordance with the following terms and conditions.



All orders are subject to our acceptance at our home office in our sole and absolute discretion. We may reject any order for any reason, or for no reason. Prior to confirmation of our acceptance either by our shipping the goods or by our sending confirmation in writing, we have no obligation or liability whatsoever with respect to any order that may have been placed, provided, however, that on orders which we do not accept we acknowledge the obligation to refund any money that may have been received by us through credit card transactions or otherwise. Our discretion to accept or reject any order applies regardless of how the order was placed.


Ordering and Order Cancellations

All orders are considered firm. We cannot guarantee any request to cancel or modify an order once production has already begun. There are no order cancellations accepted once production has begun on any custom or specialty products (items that are not a stock size).


Order Production Time

Most orders with a paid shipping method selected (that is, not the Free / Economy Shipping promotion) are processed and shipped within 4 business days. Orders with Free (Economy) Shipping selected have a longer production time, and delivery can be up to 2 full weeks after an order is placed. Some products, such as black powder coated items, specialty drapes / specialty colors, and storage carts, may have longer production times before shipping. Each item on our website will state the production time in the 'Shipping Time' tab. Please refer to that section for information and contact us if you have a specific required delivery date.


Payments

Credit Cards: We accept the following credit cards for payment: Visa, MasterCard, Discover, and American Express. We also accept debit cards issued by Visa or MasterCard.

PayPal: We accept PayPal for payment.

Check: Check payments are considered pre-payments, and order processing/shipping will not take place until funds have cleared in our bank. Please contact us for information on check payments.

Purchase Orders: Government agencies and academic schools, colleges, and universities may fax or email a purchase order for term billing (Net 15). For purchase orders with a total over $5,000.00, a 50% deposit of the grand total is required, with the remaining balance due on Net 15 terms. Please note that we reserve the right to refuse the offer of net terms, billing, and purchase orders upon our sole discretion. Please contact us for information on submitting a Purchase Order.

International Customers: All payments must be made in U.S. Dollars (USD) and we are not responsible for currency conversions or any applicable surcharges for converting foreign currencies to U.S. Dollars by your issuing credit card company or bank.


Shipping

All shipments are FOB plant using the shipping method chosen and paid for by the customer. For orders where the customer selects a Free / Economy Shipping promotion, we will choose the carrier and method of our choice.

We are not responsible for shipping carrier delays that are caused by factors beyond our control. Once a package is in the hands of the shipping carrier, shipping factors are considered beyond our control.


A. DAMAGE CLAIMS, LOST SHIPMENTS, AND REIMBURSEMENT: In order to file a damage claim with the shipping carrier, inspect the contents of your shipment immediately and notify the driver of any signs of damage at the time of delivery. The carrier may request to inspect the damaged package(s) to determine the cause of damage and verify proper packing materials were used. They may inspect the package at the receiver's site, and/or may collect the package for inspection. Retain all packaging and materials for such inspections.

If a claim with a shipping carrier for lost and/or damaged shipments is granted (approved), the purchaser will need to wait for our restitution from the shipping carrier before the appropriate restitution amount is credited to the customer.

B. REFUSAL OF SHIPMENT: Do not refuse a shipment that has signs of damage. Instead, write detailed notes of any suspected damage and have the delivery driver sign the delivery receipt acknowledging the damage. Refusing a shipment will be considered abandonment and will not relieve the purchaser of the obligations specified within this agreement. All charges that are billed to us for return freight and/or storage will be billed back to the purchaser.

C. ADDED FREIGHT SERVICES: A freight truck delivery does not mean that the freight driver will bring the items inside for you. If you require any additional freight services, such as Lift Gate, Inside Delivery, Delivery Appointment, etc., please contact us for the cost.
Additional Freight services, other than those paid for at the time of an order, are not authorized. Initialing, requesting, or receiving extra services not originally agreed upon constitutes your legal agreement to pay the additional fees added by the carrier and unauthorized by us.

D. SHIPPING METHOD AND TRANSIT TIMES: Unless otherwise indicated, orders will ship FOB plant using the method chosen by the customer, except for the Free / Economy Shipping promotion – when applicable – where we choose the carrier and method.

Please ensure that you have provided us a shipping address where a signature can be obtained by the shipping carrier. If a shipment is returned to us by a carrier due to an inability to acquire a signature, the outbound shipping cost and any return shipping cost/fees will be billed back to the purchaser.

UPS / FEDEX POLICY REGARDING OVERSIZE PACKAGES AND ADDITIONAL HANDLING:

UPS and FedEx do not guarantee transit and/or delivery times for any method of shipping for packages with Additional Handling (longest side of the box exceeding 48 inches and/or any box with an actual weight greater than 70 pounds). Any shipping cost paid by a customer, for any service method, on any Additional Handling package(s) is not eligible for reimbursement from us or the carrier based on the carrier's failure to deliver on a specified date and/or time. This is per carrier policy.

E. INCORRECT ADDRESSES FOR SHIPMENTS IN TRANSIT: We ship each order to the customer provided address. If a shipment is already in transit and the address has to be changed, there are carrier imposed fees to revise a shipping label(s). UPS/FedEx Ground or Air shipments have a fee that is typically $14.00 per box in the shipment. There may also be additional transportation fees applied by the carrier to re-route a shipment to an alternate address. The purchaser will be responsible for any applicable fees imposed by the carrier to re-route a shipment to a different address.


International Shipping (Duties, Tariffs, Taxes, and Fees)

For orders shipping outside of the United States, the shipping cost reflects the transportation only. Unless prior arrangements have been made with our company, payment for any brokerage fee, duty, tariff, tax, and/or any other such fee is the sole responsibility of the customer. Upon request, we can provide international customers an estimate of expected third party fees, though this estimate may not be the exact amount owed to third parties. Shipping is via common carrier (such as DHL or FedEx). Transit times stated are estimates only.


Returns

Please open and inspect all contents immediately upon delivery. All returns must be made within 10 days of delivery and be pre-approved by having a Return Authorization Number (RA#).

All returned items must be in the same new, unused, and unlaundered condition as they were originally shipped. Custom products, including custom sizes, cut yardage of fabric, and/or items purchased from our Clearance section are not eligible for returns or refunds. Returned products are subject to inspection before a refund is processed.

Note: Under no circumstance is the original outbound shipping refundable, including Ground service, Expedited (Air) service, or Freight service.

RETURNS - there is a 25% restocking fee on all returned merchandise received back at our warehouse (why a restocking fee?). The customer will be refunded the amount of the returned merchandise only, minus the restocking fee, once the returned product(s) have been received. Unless prior arrangements have been made, the customer is responsible for arranging the return of all products and any associated costs of returning the items.

DEFECTS OR INCORRECT ORDERS - If any items delivered are defective, incorrect items were shipped, or any part of your order is missing, we will correct it at our expense. INSPECT YOUR ORDER IMMEDIATELY UPON RECEIPT AND NOTIFY US WITHIN 10 DAYS OF DELIVERY. Corrected orders will be shipped only using the same method (or equivalent in transit time) that was chosen by the customer in their original order – we will not correct such errors using an expedited shipping method unless that was the original shipping method chosen.


Size Tolerances for Finished Products

Though we make every attempt to produce precise dimensions on finished products, all sewn fabric items are cut and sewn by hand and have standard tolerances on the finished size that are considered by us to be acceptable. Drapes: within +/- 1 inch on the height and/or width. Table Skirting: within +/- 1 inch on the height and +/- 3 inches on the length.


Third Party Shipping Accounts

We do not ship on any third party shipping accounts. All shipping charges must be pre-paid and shipped using our account with a carrier.


Flame Retardant Fabrics & Certificates of Flame Resistance

In our effort to remain as eco-friendly and paperless as possible, we do not automatically include a Flame Resistance Certificate with every order; certificates are only included by request from the customer. If required, please be sure to request it at the time of your order.

Because we have no control over certain factors once our fabrics leave our warehouse, nor knowledge of how the fabrics are cared for, laundered, or otherwise altered by the customer, it is the sole responsibility of the purchaser to ensure that the fabric passes any applicable State, Local, and/or Federal laws, rules, codes, regulations or standards related to fire or flame retardancy. You agree that we have no liability or obligation to you in that connection.


Fabric Dye Lots and Electronic Rendering of Colors

Each fabric color, even with the same name, will likely not match between the different fabrics (for example: Red Banjo fabric may not be the same color shade as Red Premier fabric). We are not responsible for dye lot differences in any fabric product. As with any fabric textile, dye lots can vary. Never rely solely on how colors are shown on your electronic device. We offer free swatch samples for customers to look at the color(s) in person prior to ordering. International customers only need to pay the shipping cost for samples. Please contact us for details.


Privacy

A complete outline of our privacy statement can be found on our website (https://www.pipeanddrapeonline.com/Privacy_ep_48-1.html), or can be sent as a document upon request.


Intellectual Property

Unless otherwise stated, all text, descriptions, logos, software, images, and web design are the sole property of or are licensed by PipeAndDrapeOnline.com and/or its parent company A2Z Recognition Products, Inc. and may not be reproduced, retransmitted, republished, or otherwise copied without written consent. All rights are reserved. Unauthorized use may result in civil and/or criminal penalties. We may use logos or images other than our own for illustrative purposes. Such images are not our property and do not represent an endorsement for our products.


Sales Tax

Sales tax is only charged to orders shipped (or picked-up) within the state of Georgia. Any organizations within Georgia that are tax exempt must provide a completed Tax Exempt Certificate and GA Form ST-5. Although we only collect sales tax for orders within the state of Georgia, you may be subject to a user tax in your state or physical location. Please consult an accountant for details.


Back Orders

There may be rare instances where we are out of stock on ordered items. Should this occur, the customer may choose to have a partial shipment of any in-stock items ordered and wait for the back ordered item(s) to come in stock, or receive a refund for the amount of the back ordered item(s), or cancel their entire order and receive a full refund for the amount of the back ordered and in-stock items.


Typographical Errors

In the event that an item is listed at an incorrect price due to a typographical error, we reserve the right to cancel the order for a full refund or agree with the customer to the amended (correct) price. The same condition applies for quotes provided verbally and/or electronically transmitted.


Terms of Sale

A2Z Recognition Products, Inc. products are warranted to be free from defects in material and workmanship for a period of ninety days from the date of shipment. A2Z Recognition Products, Inc., at its sole option, will repair or replace any defective merchandise during this warranty period. There are no other warranties, expressed or implied, including, but not limited to, the implied warranty of merchantability and fitness for any particular purpose. All such warranties are expressly and specifically disclaimed. Unless specifically agreed to, in writing, A2Z Recognition Products, Inc. will not be held responsible for missed delivery dates or the performance of third parties, including but not limited to shipping companies. In no event will A2Z Recognition Products, Inc. be liable for any direct, special, incidental, or consequential damages or lost profits.


Use of Products

ALL OF THE PRODUCTS ON OUR WEBSITE ARE INTENDED FOR INDOOR, DECORATIVE USE ONLY. THEY SHOULD NEVER BE USED WHERE TIP-OVER MAY CAUSE INJURY OR DAMAGE. FAILURE TO ABIDE BY THE RECOMMENDED PRODUCT COMBINATIONS LISTED ON OUR WEBSITE CAN AFFECT THE SAFETY OF THE PRODUCTS USED AND COULD RESULT IN INJURY OR DAMAGE. MISUSE OR ALTERING ANY OF OUR PRODUCTS MAY RESULT IN INJURY OR DAMAGE. ANY BOX THAT IS DELIVERED, OR COMPONENT PIECE WITHIN A BOX, MAY BE SHARP, AND SHOULD BE HANDLED WITH CARE. ALWAYS WEAR WORK GLOVES WHEN HANDLING OUR PRODUCTS, INCLUDING PACKAGING. UNDER NO CIRCUMSTANCE IS PIPEANDDRAPEONLINE.COM, OR ITS PARENT COMPANY A2Z RECOGNITION PRODUCTS, INC. LIABLE FOR INJURY, DEATH, OR DAMAGE CAUSED AS A RESULT OF OUR PRODUCTS. UPON REQUEST, WE CAN SUPPLY CERTIFICATES FROM THE MANUFACTURERS OF OUR FABRICS REGARDING THE FLAME RESISTANT SPECIFICATIONS OF THE MATERIALS USED. PIPEANDDRAPEONLINE.COM, OR ITS PARENT COMPANY A2Z RECOGNITION PRODUCTS, INC., DOES NOT WARRANTY THIS INFORMATION AS THE FABRICS ARE PRODUCTS THAT WE RESELL.


Limitations of Liability and Damages

WE SHALL HAVE NO LIABILITY TO YOU OR ANY OTHER INDIVIDUAL OR ENTITY FOR ANY LOSS OF PROFITS, LOSS OF SALES OR LOSS OF OPPORTUNITIES, OR ANY INCIDENTAL, CONSEQUENTIAL OR SPECIAL LOSS OR DAMAGE OF ANY KIND OR NATURE, INCLUDING EXEMPLARY OR PUNITIVE DAMAGES. THE TOTAL LIABILITY OF PIPEANDDRAPEONLINE.COM, OR ITS PARENT COMPANY, A2Z RECOGNITION PRODUCTS, INC., SHALL NOT EXCEED THE TOTAL PURCHASE PRICE PAID BY YOU HEREUNDER FOR THE PRODUCTS CORRESPONDING TO YOUR CLAIM. THIS LIMITATION OF LIABILITY SHALL APPLY EVEN IF THE EXPRESS WARRANTIES SET FORTH IN THIS AGREEMENT SHALL FAIL IN THEIR ESSENTIAL PURPOSE.


Governing Law and Venue

The interpretation and enforcement of any order placed hereunder and/or any provision of these Terms and Conditions shall be governed by the laws of the State of Georgia without reference to its choice of law rules. For the purposes of any action, dispute, claim or controversy between the parties in connection herewith, the parties irrevocably consent to the exclusive jurisdiction and venue of the state or federal court for the county or district wherein Roswell, Georgia is located. Notwithstanding the foregoing, any final judgment of such court against a party may be enforced in any court or jurisdiction where such party’s assets may be found.


Force Majeure

We shall not be liable for failure to fulfill any obligation hereunder if that failure is caused, directly or indirectly, by flood, communications failure, extreme weather, fire, earthquake or other natural calamity or act of God, malicious acts of third parties, labor disputes, civil disorders, acts of governmental agencies, or any other causes beyond our reasonable control.


Additional Notes

We reserve the right to modify,suspend, or cancel any policy at any time in the future, though any and all terms and conditions outlined at the time of a customer's approval and/or placement of order are binding.


These Terms and Conditions were last modified on April 6, 2017.