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Please review all of the Terms and Conditions below. Your use of our website, and/or an order placed with our company is in accordance with the following terms and conditions.



All orders are subject to our acceptance at our home office in our sole and absolute discretion. We may reject any order for any reason, or for no reason. Prior to confirmation of our acceptance either by our shipping the goods or by our sending confirmation in writing, we have no obligation or liability whatsoever with respect to any order that may have been placed, provided, however, that on orders which we do not accept we acknowledge the obligation to refund any money that may have been received by us through credit card transactions or otherwise. Our discretion to accept or reject any order applies regardless of how the order was placed.


Ordering and Order Cancellations

All orders are considered firm. We cannot guarantee any request to cancel or modify an order once production has already begun. There are no order cancellations accepted once production has begun on any custom or specialty products (items that are not a stock size).


Order Production Time

Each item on our website will state the production time in the 'Shipping Time' tab. Please refer to that section for information and contact us if you have a specific required delivery date.


Payments

Credit Cards: We accept the following credit cards for payment: Visa, MasterCard, Discover, and American Express. We also accept debit cards issued by Visa or MasterCard.

PayPal: We also accept PayPal for payment.

Check: Check payments are considered pre-payments, and order processing/shipping will not take place until funds have cleared in our bank. Please contact us for information on check payments.

Purchase Orders: A minimum subtotal (merchandise / items; not including shipping and/or taxes) of $250.00 is required for Purchase Orders. Valid only for United States government agencies and academic schools, colleges, and universities. Please fax or email a purchase order for term billing (Net 15). For purchase orders with a total over $5,000.00, a 50% deposit of the grand total is required, with the remaining balance due on Net 15 terms. Please note that we reserve the right to refuse the offer of net terms, billing, and purchase orders upon our sole discretion. Please contact us for information on submitting a Purchase Order.

International Customers: All payments must be made in U.S. Dollars (USD) and we are not responsible for currency conversions or any applicable surcharges for converting foreign currencies to U.S. Dollars by your issuing credit card company or bank.


Shipping

We are not responsible for shipping carrier delays that are caused by factors beyond our control. Once a package is in the hands of the shipping carrier, shipping factors are considered beyond our control.

A. DAMAGED, MISSING, OR INCORRECTLY SHIPPED ITEMS: Please open and inspect all contents immediately upon delivery. We must be notified within 10 calendar days of delivery for any claim of damaged, missing, or incorrect items that were shipped. In order to file a damage claim with the shipping carrier, please retain all packaging and materials for any potential inspection by the carrier.


We will correct any such instance at our expense, with any replacement items being shipped only using the same method (or equivalent in transit time) that was chosen by the customer in their original order.

If a claim with a shipping carrier for lost and/or damaged shipments is granted (approved), the purchaser will need to wait for our restitution from the shipping carrier before the appropriate restitution amount is credited to the customer.

B. REFUSAL OF SHIPMENT: Refusing a shipment will be considered abandonment and will not relieve the purchaser of the obligations specified within this agreement. All charges that are billed to us for return freight and/or storage will be billed back to the purchaser. If a shipment arrives with any indication or sign of damage, do not refuse it; instead, write detailed notes of any suspected damage and have the delivery driver sign the delivery receipt acknowledging the damage.

C. ADDED FREIGHT SERVICES: The Freight service options that we offer are for transportation costs only (and the inclusion of a Lift Gate service, if that method is selected by the customer). Please note that the freight driver will not bring your items inside for you. If you require any additional freight services, such as Lift Gate, Inside Delivery, Delivery Appointment, etc., please contact us for the cost of any additional services. Additional Freight services, other than those paid for at the time of an order, are not authorized. Initialing, requesting, or receiving extra services not originally agreed upon constitutes your legal agreement to pay the additional fees added by the carrier and unauthorized by us.

D. SHIPPING METHOD AND TRANSIT TIMES: All shipments are FOB plant using the shipping method chosen and paid for by the customer. For orders where the customer selects a Free / Economy Shipping promotion, we will choose the carrier and method of our choice. Please ensure that you have provided us a shipping address where a signature can be obtained by the shipping carrier. If a shipment is returned to us by a carrier due to an inability to acquire a signature, the outbound shipping cost and any return shipping cost/fees will be billed back to the purchaser.

E. CARRIER POLICY REGARDING OVERSIZE PACKAGES/ADDITIONAL HANDLING: Transit and/or delivery times are not guaranteed for any method of shipping (Ground, Air / Expedited, etc.) on any packages that are considered Additional Handling (“AH”) or Oversized (“OVS”). This includes any box that exceeds 48 inches on the longest side, and/or any box that has an actual weight greater than 70 pounds. Any shipping cost paid by a customer, for any service method, on any AH or OVS package(s) is not eligible for reimbursement from us or the carrier based on the carrier's failure to deliver on a specified date and/or time. This is per carrier policy.

F. INCORRECT ADDRESSES FOR SHIPMENTS IN TRANSIT: If the address submitted by the customer on an online order, or approved by the customer for a manual order, is already in transit and the address has to be changed, there are carrier imposed fees to revise a shipping label(s). UPS/FedEx Ground or Air shipments have an Address Correction Fee that can exceed $20.00 (USD) per box in the shipment. Freight shipments may have different Address Correction fees. There may also be additional transportation fees applied by the carrier to re-route a shipment to an alternate address. The purchaser will be responsible for any applicable fees imposed by the carrier to re-route a shipment to a different address.

G. INTERNATIONAL SHIPPING AND BROKERAGE / DUTIES / TARIFFS, TAXES & FEES: For orders shipping outside of the United States, the shipping cost reflects the transportation only. Unless prior arrangements have been made with our company, payment for any brokerage fee, duty, tariff, tax, and/or any other such fee is the sole responsibility of the customer. Upon request, we can provide international customers an estimate of expected third party fees, though this estimate may not be the exact amount owed to third parties. Shipping is via common carrier (such as DHL or FedEx). Transit times stated are estimates only.

H. UNDELIVERABLE SHIPMENTS / RETURN TO SENDER / STORAGE FEES: Please have your order shipped to an address where someone will be present to receive the delivery. Carriers may not deliver packages without a signature or without someone at the delivery address being present to accept the delivery.

*Do not rely solely on a Door Tag (a sticker left by the carrier indicating an attempted, but unsuccessful, delivery) -- it is best to monitor your tracking information and sign up for alerts on the carrier's website.

The carrier will typically attempt a delivery, or attempt to contact the recipient to schedule a delivery (if necessary), on at least two consecutive, non-weekend and non-carrier holiday delivery days, before declaring a shipment as being "Undeliverable" and returning to us ("Return to Sender"). In instances where an undeliverable shipment is returned back to us, is in transit back to us and can no longer be re-routed to the customer once again, or is being held by the carrier at a facility pending delivery, the customer has the following options:

NOTE: FOR ANY OPTION BELOW, ANY ORIGINAL SHIPPING AMOUNT PAID FOR THE UNDELIVERABLE SHIPMENT IS NOT ELIGIBLE FOR A REFUND. IF THE CARRIER IMPOSES ANY CHARGES TO OUR SHIPPER ACCOUNT FOR THE COST TO RETURN TO SENDER OR HOLD A SHIPMENT AT A FACILITY, THAT AMOUNT WILL ALSO BE OWED BY THE CUSTOMER (FOR OPTIONS H.1, H.2, or H.4), OR WITHHELD FROM ANY REFUND AMOUNT (FOR OPTION H.3).

Example of a carrier imposing charges to us for the cost for Return To Sender: A shipment goes from us in Georgia, to a customer in Colorado. The shipment reaches Colorado and is deemed to be Undeliverable after multiple unsuccessful delivery attempts. There is a carrier-imposed cost to have the Undeliverable shipment sent back to us in Georgia. Any fees and/or transportation costs that the carrier imposes to our account for the Return to Sender portion of the shipment will be billed to the customer.

H.1) If the customer paid for shipping for the initial shipment:

A new payment in the amount of the original shipping must be made for us to reship the order a second time, using the same shipping method as originally selected. If the customer chooses a different method and/or an alternate address for reshipment, there may be additional carrier costs -- we would notify you in such circumstances and require your written authorization.

H.2) If the customer did not pay for shipping for the initial shipment (i.e., selected our Economy shipping method with a $0.00 shipping cost):

We will provide options for a paid shipping method of the customer's choice, and would require a new payment in the amount of the preferred method for us to reship the order a second time. Note that a $0.00 Economy method cannot be selected a second time for us to re-ship an Undeliverable order.

H.3) If the customer chooses instead to cancel the undeliverable order and not have it re-shipped:

The order will be treated as a Return and follow the Return protocols (see the Returns section of these Terms and Conditions), including any applicable restocking / return fees.

H.4) If the shipment is held by the carrier at a facility (Storage fees):

For some shipments, particularly domestic and international freight shipments, if the carrier is unsuccessful in an attempted delivery (and/or to schedule delivery with the customer), they may store the shipment at a facility. If the carrier chooses to store the shipment, there is a maximum storage time that they will keep it before returning to sender. There are storage fees that accrue if the carrier stores a shipment at a facility while they continue to attempt to resolve a delivery issue. Any such storage fee amount, as well as any subsequent re-delivery cost that is required by the carrier before they will relinquish the shipment for delivery once again, is the responsibility of the customer.

If the maximum storage time has been met and the shipment is returned to sender, then any accrued storage costs that were assessed, as well as any return shipping cost, will be withheld from any refund amount once the returned shipment is received back at our warehouse.


Returns

Any returns must be received back at our warehouse within 30 calendar days of delivery and be pre-approved by having a Return Authorization Number (RA#). Please note that some items are not eligible for a return; any such item will be designated as such on the product page via a required checkbox.

All returned items must be in the same new, unused, and unlaundered condition as they were originally shipped, and returned in and with all original packaging. Returned products are subject to inspection before a refund is processed, and any obvious signs of use may negate the eligibility for a refund on such item(s).

There are no returns accepted on any product that has been customized to a non-standard item (including custom sized items), cut yardage of fabric, Storage Carts, Stage Skirting (Stage Skirts), and/or items purchased from our Clearance section.

Note: Under no circumstance is the original outbound shipping cost refundable, including Ground service, Expedited (Air) service, or Freight service.

Return Fees:

All Drapes that are eligible for a return (i.e., does not have a required checkbox on the product page designating it as "No Returns") will have a 50% return fee assessed on such items. Note that this fee is assessed to returns, or to any order modifications that are requested after production has already started. Modifications include a customer’s request to change the fabric, size, color, decrease quantity, or cancel an order after we have started production.

a) Orders where customer paid for a shipping method: If the customer paid for shipping on their order, there is no return fee on any eligible metal / hardware returned item(s). The original outbound shipping cost that was paid is not refundable, and return shipping is the customer’s responsibility.

b) Orders where customer selected and received Free / Economy Shipping: For customers that selected Free / Economy Shipping, there is a 15% return fee on all returned metal / hardware merchandise received back at our warehouse. This is to compensate for a portion of the outbound cost of the shipping that was paid by us. Return shipping is the customer’s responsibility.

c) Pick-Up orders at our warehouse: For customers that select "Pick Up At Our Roswell, GA Warehouse", there is a 20% return fee on all returned metal / hardware merchandise received back at our warehouse. This is to compensate for the extra labor and steps involved on our end in completing pick-up orders.

Unless prior arrangements have been made, the customer is responsible for arranging the return of all products and any associated costs of returning the items.


Refunds

The customer will be refunded the amount of the returned merchandise only, minus any applicable return fee and/or any fee associated with an Undeliverable Shipment / Return to Sender / Storage Fee (if applicable; see Shipping, Article H for more information), generally within 4 business days* after we have received the returned product(s). All refunds will be made via the same manner in which the original payment was made.

*For payments made by check, we may withhold the refund for up to 30 calendar days to ensure that the original payment has been properly cleared through our bank.

If a coupon or discount was applied to the order, any refunded amount is subject to adjustment due to returns, and the discount value may be forfeited from the refunded amount if any item(s) is returned.


Returned Check Fee

For payments made by check, there is a $30.00 (USD) fee for a Returned Check that has an amount less than or equal to $600.00 (USD). If the check amount is greater than $600.00 (USD), the return fee is 5% of the check's amount.


Size Tolerances for Finished Products

Though we make every attempt to produce precise dimensions on finished products, all sewn fabric items are cut and sewn by hand and have standard tolerances on the finished size that are considered by us to be acceptable. Drapes: within +/- 1 inch on the height and/or width. Table Skirting: within +/- 1 inch on the height and +/- 3 inches on the length.


Flame Retardant Fabrics & Certificates of Flame Resistance

In our effort to remain as eco-friendly and paperless as possible, we do not automatically include a Flame Resistance Certificate with every order; certificates are only included by request from the customer. If required, please be sure to request it at the time of your order.

Because we have no control over certain factors once our fabrics leave our warehouse, nor knowledge of how the fabrics are cared for, laundered, or otherwise altered by the customer, it is the sole responsibility of the purchaser to ensure that the fabric passes any applicable State, Local, and/or Federal laws, rules, codes, regulations or standards related to fire or flame retardancy. You agree that we have no liability or obligation to you in that connection.


Fabric Dye Lots and Electronic Rendering of Colors

Each fabric color, even with the same name, will likely not match between the different fabrics (for example: Red Banjo fabric may not be the same color shade as Red Premier fabric). We are not responsible for dye lot differences in any fabric product. As with any fabric textile, dye lots can vary. Never rely solely on how colors are shown on your electronic device. We offer free swatch samples for customers to look at the color(s) in person prior to ordering. International customers only need to pay the shipping cost for samples. Please contact us for details.


Privacy

A complete outline of our privacy statement can be found on our website (https://www.pipeanddrapeonline.com/Privacy_ep_48-1.html), or can be sent as a document upon request.


Intellectual Property

Unless otherwise stated, all text, descriptions, logos, software, images, and web design are the sole property of or are licensed by PipeAndDrapeOnline.com and/or its parent company A2Z Recognition Products, Inc. and may not be reproduced, retransmitted, republished, or otherwise copied without written consent. All rights are reserved. Unauthorized use may result in civil and/or criminal penalties. We may use logos or images other than our own for illustrative purposes. Such images are not our property and do not represent an endorsement for our products.


Sales Tax

For domestic (United States) orders, sales tax is charged to orders that are shipped to states that require us to collect and remit sales tax. The list of states will continuously evolve under the guidelines set forth by each individual state as it pertains to their criteria for sales volume, transaction totals, collection start dates, etc. Also, any order that is picked-up at our location in Georgia is subject to sales tax.

Any organizations that are tax exempt must provide us with a completed Tax Exempt Certificate (and in Georgia, we must also retain a copy of a GA Form ST-5). Although we only collect sales tax for orders being shipped to a taxable state, you may be subject to a user tax in your state or physical location. Please consult an accountant for details.

For international orders (outside of the United States), your country will likely have various taxes owed; unless otherwise arranged with us prior to shipping, any such taxes and fees are the sole responsibility of the recipient.


Back Orders

There may be rare instances where we are out of stock on ordered items. Should this occur, the customer may choose to have a partial shipment of any in-stock items ordered and wait for the back ordered item(s) to come in stock, or receive a refund for the amount of the back ordered item(s), or cancel their entire order and receive a full refund for the amount of the back ordered and in-stock items.


Typographical Errors

In the event that an item is listed at an incorrect price due to a typographical error, we reserve the right to cancel the order for a full refund or agree with the customer to the amended (correct) price. The same condition applies for quotes provided verbally and/or electronically transmitted.


Terms of Sale and Item Warranty

A2Z Recognition Products, Inc. products are warranted to be free from defects in material and workmanship for a period of ninety calendar days from the date of shipment. This warranty does not apply to damage caused by abuse, misuse, or the use of our products in applications for which they were not intended. A2Z Recognition Products, Inc., at its sole option, will repair or replace any defective merchandise during this warranty period. There are no other warranties, expressed or implied, including, but not limited to, the implied warranty of merchantability and fitness for any particular purpose. All such warranties are expressly and specifically disclaimed. Our liability shall not exceed the cost of the product(s) purchased in the order. Unless specifically agreed to, in writing, A2Z Recognition Products, Inc. will not be held responsible for missed delivery dates or the performance of third parties, including but not limited to shipping companies. In no event will A2Z Recognition Products, Inc. be liable for any direct, special, incidental, or consequential damages or lost profits.


Use of Products

ALL OF THE PRODUCTS ON OUR WEBSITE ARE INTENDED FOR INDOOR, DECORATIVE USE ONLY. PIPE AND DRAPE IS A TEMPORARY DECORATIVE STRUCTURE, AND IS NOT INTENDED TO SERVE AS A SAFETY BARRIER OR IN PLACE OF A PERMANENT STRUCTURE, WHEN NEEDED. OUR PRODUCTS SHOULD NEVER BE USED WHERE TIP-OVER MAY CAUSE INJURY OR DAMAGE. IT IS SOLELY THE CUSTOMER’S AND/OR USER’S RESPONSIBILITY TO ENSURE THAT OUR PRODUCTS ARE USED IN A MANNER THAT POSES NO RISK OF INJURY OR DAMAGE TO ANY PERSON OR PROPERTY. FAILURE TO ABIDE BY THE RECOMMENDED PRODUCT COMBINATIONS LISTED ON OUR WEBSITE CAN AFFECT THE SAFETY OF THE PRODUCTS USED AND COULD RESULT IN INJURY OR DAMAGE. MISUSE OR ALTERING ANY OF OUR PRODUCTS MAY RESULT IN INJURY OR DAMAGE. ANY BOX THAT IS DELIVERED, OR COMPONENT PIECE WITHIN A BOX, MAY BE SHARP, AND SHOULD BE HANDLED WITH CARE. ALWAYS WEAR WORK GLOVES WHEN HANDLING OUR PRODUCTS, INCLUDING PACKAGING. UNDER NO CIRCUMSTANCE IS PIPEANDDRAPEONLINE.COM, OR ITS PARENT COMPANY A2Z RECOGNITION PRODUCTS, INC. LIABLE FOR INJURY, DEATH, OR DAMAGE CAUSED AS A RESULT OF OUR PRODUCTS. UPON REQUEST, WE CAN SUPPLY CERTIFICATES FROM THE MANUFACTURERS OF OUR FABRICS REGARDING THE FLAME RESISTANT SPECIFICATIONS OF THE MATERIALS USED. PIPEANDDRAPEONLINE.COM, OR ITS PARENT COMPANY A2Z RECOGNITION PRODUCTS, INC., DOES NOT WARRANTY THIS INFORMATION AS THE FABRICS ARE PRODUCTS THAT WE RESELL.


Limitations of Liability and Damages

WE SHALL HAVE NO LIABILITY TO YOU OR ANY OTHER INDIVIDUAL OR ENTITY FOR ANY LOSS OF PROFITS, LOSS OF SALES OR LOSS OF OPPORTUNITIES, OR ANY INCIDENTAL, CONSEQUENTIAL OR SPECIAL LOSS OR DAMAGE OF ANY KIND OR NATURE, INCLUDING EXEMPLARY OR PUNITIVE DAMAGES. THE TOTAL LIABILITY OF PIPEANDDRAPEONLINE.COM, OR ITS PARENT COMPANY, A2Z RECOGNITION PRODUCTS, INC., SHALL NOT EXCEED THE TOTAL PURCHASE PRICE PAID BY YOU HEREUNDER FOR THE PRODUCTS CORRESPONDING TO YOUR CLAIM. THIS LIMITATION OF LIABILITY SHALL APPLY EVEN IF THE EXPRESS WARRANTIES SET FORTH IN THIS AGREEMENT SHALL FAIL IN THEIR ESSENTIAL PURPOSE.


Governing Law and Venue

The interpretation and enforcement of any order placed hereunder and/or any provision of these Terms and Conditions shall be governed by the laws of the State of Georgia without reference to its choice of law rules. For the purposes of any action, dispute, claim or controversy between the parties in connection herewith, the parties irrevocably consent to the exclusive jurisdiction and venue of the state or federal court for the county or district wherein Roswell, Georgia is located. Notwithstanding the foregoing, any final judgment of such court against a party may be enforced in any court or jurisdiction where such party’s assets may be found.


Force Majeure

We shall not be liable for failure to fulfill any obligation hereunder if that failure is caused, directly or indirectly, by flood, communications failure, extreme weather, fire, earthquake or other natural calamity or act of God, malicious acts of third parties, labor disputes, civil disorders, acts of governmental agencies, or any other causes beyond our reasonable control.


Additional Notes

We reserve the right to modify, suspend, or cancel any policy at any time in the future, though any and all terms and conditions outlined at the time of a customer's approval and/or placement of order are binding.


These Terms and Conditions were last modified on April 26, 2023.