This is my go to company for pipe and drape, due to cost, consistency, quality products and reasonable shipping. I never had any issues with any of their products, with the exception of the 8-14ft adjustable support rod. When I went to adjust the bar to 12ft the entire rod came out. For some reason the stop button didn't pop up. Upon further inspection the fixture its attached to was turned sideways inside the other rod. It took about 10 minutes to get it out. It was easy to put back in, but it kept turning sideways and then when it stayed it was tricky getting the button to pop up. When receiving your order you should inspect it immediately and make sure all components are working. I called Customer Service and they sent me another one which arrived right away. I will continue to order from this company.
Reviewed by: Karen from New York
Reply from PipeAndDrapeOnline.com:
Hi Karen! Thank you very much for taking the time to write a review -- your feedback means the world to us! Sorry to hear that there were some initial difficulties with your crossbar, but glad to hear that we resolved it for you quickly with a replacement. Absolutely, we certainly recommend inspecting all parts upon delivery; each item is tested here as it is packed in the warehouse, but there is no telling what may happen during transit. If there's anything that we can do to further assist, we're happy to help. We appreciate your input, and we look forward to working with you again soon!