I like the product I wish the buttons for the crossbeam were on the top but that’s because I attached track lighting to it. The customer service was good but her not wanting to take an order was a little aggravating which would have made my overall experience Great
Reviewed by: Bob from Portsmouth
Reply from PipeAndDrapeOnline.com :
Thank you for your feedback, Bob! We certainly do not want you to think that we did not want to take you order. In our experience with taking orders over the phone, we found that there was far too great of a degree of miscommunication that could occur. Our manual order policy was changed a couple of years ago to an electronic document signing process, and it has helped order accuracy and the assurance of a correct address tremendously. The customer service representative that you spoke to on the phone was following this company policy, and we're sorry that it came across as an unwillingness to help with an order over the phone. We hope that this helped to clear things up, and of course, if you have any questions we're always happy to help. Thank you again for taking the time to write!