Need Help? Call: 770.442.8777 M-F: 9AM-5:30PM EST

FAQs

SHIPPING
If I place my order today, when will it ship?
Most orders ship within 4 business days, but please note that larger orders, orders with storage carts and/or black powder coated products, or orders where ECONOMY SHIPPING is chosen (when available) may have an additional production time. We start packing up all of the component parts and cut and sew the drapes once your order is placed. If you have a specific time frame for your order, we urge you to contact us to ensure that we can meet your deadline.
Your free shipping says to allow 2 full weeks for delivery. My event is sooner than that...will I get it in time if I choose ECONOMY SHIPPING at checkout?
When we offer an Economy Shipping promotion, it is not recommended for customers with an event date that is less than 2 weeks from the date of their order. In order to keep our prices the lowest in the industry AND be able to offer free shipping, we produce and pack Economy Shipping orders as fill-in work. As such, your order could be delivered at any time up to 2 weeks from your order date.
Can I pick up my order from your warehouse?
Yes, but since many of our items are made-to-order (sewn products in particular), we need to have your order placed first before we can advise you of when it will be ready to be picked up. Please contact us and we would be happy to discuss pick-up options.
What shipping method do you use? Do you ship internationally? How about APO/FPO?
During checkout, most orders will have an option of shipping carriers (UPS, FedEx, and the U.S. Postal Service), though available carriers may vary based on the total size and weight of your order. For ECONOMY SHIPPING orders, we choose the carrier and method as long as delivery will occur within 2 weeks after your order is placed. For large orders and/or orders with ECONOMY SHIPPING, a freight truck (also known as 18 Wheeler, Tractor Trailer, Big Rig, or anything else that they're called in your neck of the woods) may be the only available shipping option, or the least expensive option that will be used for an Economy Shipping option.

International customers (in eligible countries that we ship to) will soon have an option for checking out online via iGlobalStores, which is a third party service that will calculate the shipping costs and duties & taxes. APO/FPO, because of restrictions in available shipping methods and carriers, are encouraged to contact us for a shipping quote.
PAYMENT
How are your prices so low? I received a quote from another company and it was WAY more than yours.
It's easy to offer the best pricing when you are the manufacturer of the majority of the products that you sell! For any item that we don't manufacture in-house, we make sure we are getting a great price, and in turn we are happy to pass those savings along to our customers.
I've found a lower price for my order. Do you offer Price Matching?
This is an extremely rare occurrence, but it IS our mission to offer you the best prices! We have a Price Match Guarantee that includes an additional 10% discount on the difference between our price and theirs!
Can I place my order over the phone?
Absolutely! We welcome phone-in orders and love talking to our customers. Give us a call at 770-442-8777 (Monday - Friday, 9 AM to 5:30 PM Eastern).
What payment methods do you accept?
We accept credit card payments by Visa, MasterCard, Discover, and American Express. PayPal is also offered during checkout. For qualified academic institutions and government agencies, we accept Purchase Orders on Net 15 terms (payment is due 15 days after receipt of goods). Please contact us for Purchase Order instructions.
We are tax exempt. What do you need from us?
As of right now, if your order is shipping outside of the state of Georgia, no sales tax is calculated (charged) or collected. Although we only collect sales tax for orders shipping within the state of Georgia - or picked up at our physical location in Georgia - you may be subject to a user tax in your state or physical location. Please consult an accountant for details. Any organization within the state of Georgia that is tax exempt must provide a completed Tax Exempt Certificate and GA Form ST-5 (we are required to retain a copy by the GA Department of Revenue). Please contact us for this form if you do not already have one.
ADDITIONAL INFO
Can I see a fabric and color swatches before placing my order?
By all means -- we absolutely encourage it, especially since different electronic devices can display colors differently. The samples are free, and the USPS First Class Mail postage is paid for by us if mailed within the United States.

For international samples and/or expedited sample requests (Next Day Air / Overnight, for example), you will be subject to the cost of shipping only.

Please note that we don't give samples of an entire finished product. That is, we don't send out an entire 8 foot tall drape when you request a swatch sample. The fabric samples are for you to get a feel of the texture and see the color(s) in person, prior to placing an order. Please contact us to request fabric samples.
I'm looking to rent pipe and drape. Do you offer rentals?
At this time, all of our products are available for sale only (we do not have a rental program). However, if you repeatedly rent pipe and drape, we encourage you to take a minute and check the price that you typically pay for each rental. Often our prices are very competitive with rental prices, especially if you rent a couple of times a year or more. And by choosing us, you'll own your pipe and drape!
How do I set up my pipe and drape backdrop?
Setting up your display is an easy and fast process. Please see our guide to Setting Up Your Display for photos and instructions. Contact us with any questions and we'll be happy to help.
I already have some pipe and drape, and I just need to add to it. Can I order individual parts, or do I have to order an entire package (kit)?
We list packages (kits) on our website to make the process easier for those who have little to no experience with purchasing pipe and drape, or need the pieces required to start a new run of pipe and drape, but we also offer every component part (hardware) and drape for individual sale!
What is the difference between Complete Packages and Connecting Backdrops (Extenders)?
Good question, and the difference between the two is important in making sure that you are ordering the correct items. For more information check out our brief article. If you still have questions please let us know -- we are more than happy to help!
What are base edge protectors?
For those of you that have worked with pipe and drape before, you know that bases without edge protection on the edges can be sharp and raw. Edge protecting helps protect your hands and flooring from the rough edges. All of our silver bases are available with edge protecting for $3.00 per base. If you choose to not have edge protecting, we suggest wearing work gloves when handling the silver bases (which a good practice in general when handling pipe and drape). Note: our black powder coated bases do not have the same rough edges as the silver due to the powder coating process.